Resources and links
The following resources and links can provide you with further information and guidance if you work in the tourist industry:
Resources
Adapting Materials for International Markets – a guide to translating and localising your written and online marketing materials (pdf 532 KB).
Download adapting materials 
Intercultural Skills – how to work effectively with multicultural clients and colleagues (pdf 235 KB).
Download intercultural skills
Foreign Language Training – Improve the language competence of your workforce (pdf 171 KB).
Download foreign language training
Recruiting People with Languages – how to get the right candidates for the job (pdf 582 KB).
Download recruiting people
Translation - how to make the most of professional translation services (pdf 98 KB)
Download translation
Welcoming the World - a guide for giving great customer service to international visitors - developed by RLN London for the 2012 Games (pdf 1.4MB).
Download welcoming the world
Links
East Midlands Tourism - developed by East Midlands Development Agency (emda) in 2004 to oversee the delivery of their tourism strategy - Destination East Midlands - and to help achieve their goal of being a top 20 region in Europe by 2010.
Download the East Midlands Tourism Strategy (pdf 594 KB)
Visit the EMT website
Tourism Research Intelligence Partnership – TRIP is a collaborative tourism research initiative involving East Midlands Tourism and tourism-related experts from the region's eight universities. Their website includes research, reports, strategies, conferences, events and news relating to tourism in the East Midlands.
Visit TRIP website
People 1st – the Sector Skills Council for the Hospitality, Leisure, Travel and Tourism industries, ensuring that the skills employers need are the skills they get.
Visit People 1st website
The Tourism Society - the professional membership body for people working in all sectors of the visitor economy.
Visit the Tourism Society website
Welcoming the World - useful section on the RLN London website offering advice and resources for those involved in welcoming visitors for the 2012 Games.
Visit the RLN London website
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